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Our vision looks beyond just being a conventional travel agency.
It is our belief that travel and tourism has an enormous capacity to provide much needed economic growth within developing countries. However we also recognise the fact that this has the potential to inflict irreversible damage on fragile environments and communities. It is our aim to reconcile these two conflicting aspects and provide you with a form of sustainable tourism that is sensitive to your destination and yet still provides you with the holiday experience of a lifetime.
What we desire to promote is that each client belonging to our agency can feel the spirit of our culture in its natural environment, enjoy our customs and discover the full variety of our beautiful landscapes.
All these experiences are in harmony with the ecology, customs and sensible comportment of local people, in a respectful atmosphere within the spiritual and material strictures of the places visited.
PAYMENT DETAILS
Preparing for your Trip..
Listed below are some specifics pertaining to your trip. If you have any questions, please feel free to contact us. We look forward to seeing you this year, and thank you for choosing PIE- Peru Incredible Experiences.
Online Reservation and Payment Options:
PIE makes paying for your trip EASY. If you can use a computer, you can e-mail us and pay for your trip online. PIE is happy to provide a completely secure, fully functional online reservation and SAFE payment system. After making a payment we will send you a virtual invoice and full details of the excursions that you are going to do.
How?
While you are surfing our website, feel free to choose all the trips that you are interested in. Fill out our forms and we will contact you, sending you a link to your e-mail address allowing you to make the payment in a few minutes. After receiving payment we will confirm your reservation.
Travel insurance
Travel insurance is compulsory for PIE travelers and must cover accidents, and medical expenses. You are required to carry proof of insurance with you and produce it if reasonably requested by PIE’s employees or suppliers. PIE reserves the right to cancel your participation in a trip at any time, even after its commencement, with no right of refund if you are unable to provide proof of insurance.
Complaints
If you have any complaint about your trip, you must make it known at the earliest opportunity by contacting us at katherine@pie-peru.com, to allow us to appropriate action as soon we can. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.
Booking Conditions
NOTIFICATION OF LIMITATIONS TO FOLLOW. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. These Terms and Conditions govern the relationship between you and PIE PERU(hereinafter referred to as "the Company" or "PIE PERU"). By booking a trip, you agree to be bound by these Terms and Conditions which outline, among other things, our cancellation policy and certain limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
The contract. All persons wishing to make a booking must carefully read and understand the Terms and Conditions that follow. By making a booking by telephone, on our website, or by email with the Company or its Agents, you accept and are bound by these Terms and Conditions. The person or persons named on the booking are hereafter referred to as the "Client". All bookings are made with , "the Company", which sells the tours described in this brochure or on the Company website or through its "Agents". These Terms and Conditions shall constitute the entire agreement between the Company and the Client, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein. The service to be provided is/ are the tour(s) referred to in the booking confirmation.
deposit requirement. A non-refundable deposit of 20 % or 50 % of the total amount of your booking must be received before a booking can be confirmed (please note any special deposit requirements for tours detailed on the tour page). If a booking is made within 30 days of the departure date then the full amount is payable at the time of booking.
final payment/acceptance of booking/client details
final payment for trips. Acceptance of the Client's booking must be confirmed in writing by the Company. Please refer to your confirmation invoice for details regarding final payment. Payment of the balance of the tour price is due 2 days before the departure date. If a booking is made 30 days or less before the departure date then the full amount is payable at the time your booking is confirmed. If this balance is not paid on or before the due date the Company reserves the right to treat the Client's booking as cancelled..
cancellation by the client. Any cancellation by a Client must be made in writing or verbal way with our PIE personal and acknowledged by the Company. The date on which the letter is received by the Company or its Agents will determine the cancellation charge applicable. The cancellation charges are expressed hereafter as a percentage of the total tour price, excluding insurance.
A. Cancellation more than 15 days before departure: Loss of deposit.
B. Cancellation 5 days before departure: 50% of tour price or loss of deposit; whichever is the greater
C. Cancellation less than2 days before departure: 100% of tour price.
cancellation of a tour by the company. The Company reserves the right to cancel a tour for any reason, but will not cancel a tour less than 30 days before departure except for force majeure, unusual or unforeseen circumstances outside the Company's control. When a tour is cancelled by the Company, the Client may choose between a full refund of all monies paid or any alternative tour offered by the Company. The Company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable connecting flights or loss of enjoyment, etc. If the alternative tour chosen by the Client is of a lower value than that originally booked then the Client is entitled to a refund of the price difference. If the alternative tour chosen by the Client is of a higher price than that originally chosen then the Client must pay the difference.
Have a fantastic day
PIE team
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